Total Quality Management & Business Excellence, Volume 34, Issue 1-2 (2023)

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Total Quality Management & Business Excellence, Volume 34, Issue 1-2 (2023)

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Research Article

Article
Measuring creativity: role of service quality management, knowledge sharing and social interaction
Xiang-Qian Lin, You-Cheng Chen, Chih-Hsing Liu & Yong-Quan Li
Pages: 1-18
Published online: 06 Jan 2022
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  • 322 Views
  • 1 CrossRef citations
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Article
Beyond the lean manager
Insights on how to develop corporate lean leadership
Marte D.-Q. Holmemo, Jonas A. Ingvaldsen & Daryl Powell
Pages: 19-31
Published online: 11 Jan 2022
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  • 1946 Views
  • 1 CrossRef citations
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Open Access
Article
Customer satisfaction – dilemma of comparing multiple scale scores
Neeraj Yadav, Ravi Shankar & Surya Prakash Singh
Pages: 32-56
Published online: 01 Feb 2022
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  • 225 Views
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Article
The recruit requirements of recent graduates: approaching the existing mismatch
Maria Pujol-Jover, Lola C. Duque & Maria-Carme Riera-Prunera
Pages: 57-70
Published online: 01 Feb 2022
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  • 133 Views
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Review

Review
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)
Amparo Küster-Boluda, Natalia Vila-López & Inés Küster-Boluda
Pages: 71-96
Published online: 16 Feb 2022
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  • 119 Views
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Review
Publication performance and trends in Total Quality Management research: a bibliometric analysis
Yuh-Shan Ho, Ylenia Cavacece, Andrea Moretta Tartaglione & Alex Douglas
Pages: 97-130
Published online: 10 Feb 2022
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  • 412 Views
  • 3 CrossRef citations
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Research Article

Article
The business excellence models and business strategy
Šárka Zapletalová
Pages: 131-147
Published online: 13 Feb 2022
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  • 303 Views
  • 2 CrossRef citations
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Article
Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review
Ali Mohamad Mouazen & Ana Beatriz Hernández-Lara
Pages: 148-182
Published online: 19 Feb 2022
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  • 248 Views
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Article
Lean production, information and communication technologies and operational performance
Giuliano Marodin, Charbel Jose Chiappetta Jabbour, Moacir Godinho Filho & Guilherme Luz Tortorella
Pages: 183-200
Published online: 13 Feb 2022
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  • 203 Views
  • 1 CrossRef citations
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Article
Theory and practice of customer-related improvements: a systematic literature review
Daniel Gyllenhammar, Erik Eriksson & Henrik Eriksson
Pages: 201-219
Published online: 22 Feb 2022
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  • 1862 Views
  • 1 CrossRef citations
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Open Access
Article
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis
Thi Anh Van Nguyen, David Tucek & Nhat Tan Pham
Pages: 220-234
Published online: 28 Feb 2022
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  • 2046 Views
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Open Access
Article
Entrepreneurial failure analysis using quality management approaches
Arsalan Safari & Amit Das
Pages: 235-260
Published online: 04 Mar 2022
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  • 695 Views
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Open Access

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