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Original Articles

Does Salesperson Perception of the Importance of Sales Skills Improve Sales Performance, Customer Orientation, Job Satisfaction, and Organizational Commitment, and Reduce Turnover?

Pages 75-88
Published online: 23 Sep 2013
 

This research was designed to determine whether salesperson perceptions regarding the importance of specific sales skills and behaviors relate positively to sales performance, customer orientation, job satisfaction, organizational commitment, and lower levels of turnover intentions. The development of the sales skill measure resulted in the creation of two different scales, one focused more on traditional sales skills and the second on more consulting-oriented sales behaviors. The results and conclusions provide support for the concept that skill/behavior development and assessment are worthy pursuits for sales managers and their organizations.

Additional information

Notes on contributors

Charles E. Pettijohn

Charles E. Pettijohn (DBA, Louisiana Tech University) Professor of Marketing, Department of Marketing, College of Business Administration, Missouri State University, .

Linda S. Pettijohn

Linda S. Pettijohn (DBA, Louisiana Tech University) Professor of Marketing, Department of Marketing, College of Business Administration, Missouri State University, .

A.J. Taylor

A.J. Taylor (DBA, Louisiana Tech University), Associate Professor of Marketing, Department of Marketing, College of Business Administration, Coastal Carolina University, .

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