Abstract

This paper describes an ongoing improvement effort directed at increasing the quality of mediated searches at the Sladen Library and Center for Health Information Resources. The project is the result of an analysis of literature statistics for mediated searching for 1997. The improvement project utilizes Deming's Plan-Do-Check-Act or PDCA cycle. Henry Ford Health System encourages use of the PDCA methodology for improvement projects. A key component of this improvement effort was the introduction of a productivity standard that each searcher is required to meet. The library has global productivity goals, but this is the first time that individual searchers have been held to a quantitative performance standard. The outcome of the Literature Search Improvement Project has been favorable.