Abstract
Reengineering is rooted in the United States and has since spread to many other NICs (newly industrialized countries) like Singapore. As experience in reengineering accumulates, it is time to explore empirically the different types of problems commonly encountered and the impact of these problems on reengineering success. Also this study looks at whether the same types of problems are relevant in a Chinese-based society like Singapore. The study results show that many of the difficulties encountered in implementing BPR in the U.S. apply equally to Singapore. On the other hand, there are also significant differences between the two countries. While change management and management support problems have been identified as critical problems (which are severe and at the same time have a high impact on BPR success) in the U.S., project management and cultural issues are found to be critical problems in Singapore. It is concluded that culture does affect the types of problems encountered and their impact on reengineering success.
Additional information
Notes on contributors
Vijay Sethi
Vijay Sethi: Vijay Sethi is Associate Professor and the Director of the MBA specialization in Information Technology (Electronic Commerce) at the Nanyang Business School, Nanyang Technological University. He specializes in strategic information systems planning, electronic commerce, IT productivity, and knowledge management. His articles have been published in Management Science, MIS Quarterly, Journal of Management Information Systems, Decision Sciences, and other international and local journals. Recently, a doctoral thesis supervised by him won the best IT dissertation award in a worldwide competition at the International Conference on Information Systems (ICIS, 1998, USA).Christina Koh
Chung Kim: Chung Kim is an associate professor in the Department of Computer Information Systems at Southwest Missouri State University. She received her PhD in MIS from Texas Tech University. Her current research interests include system development methodologies, business reengineering, and cultural issues in system development practices. Her research results have been published in journals such as Information & Management, the Journal of Computer Information Systems, and the Journal of Information Technology and Management.Chung Kim
Christina Koh: Christine Koh obtained her Masters of Science (IS) with the Claremont Graduate University in 1996 and is currently pursuing her doctorate studies. Her research interests focus primarily on human and organizational issues in systems implementation and vendor management. She has published in the Journal of IT Cases and Applications, and her papers have also been accepted at the International Conference of Information Systems (1999) and the Academy of Management Meeting (2000).Vikram Sethi
Vikram Sethi: Vikram Sethi is an associate professor in the information systems area at Southwest Missouri State University, Springfield, Missouri, USA. His areas of interest include the training and development of information systems personnel, socialization practices, and role adjustment of information systems employees. His articles have appeared in journals such as ISR, the Journal of Management Information Systems, Omega, European Journal of Information Systems, Journal of Information Technology, and the Journal of High Technology Management Research.
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