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Articles

The Influence of Trust on Network Performance in Taiwan, Spain, and the Netherlands: A Cross-Country Comparison

Pages 111-139
Accepted author version posted online: 23 Nov 2015
Published online: 31 Dec 2015

ABSTRACT

Governance networks are generally seen as a vehicle for dealing with complex societal issues, and in such networks trust is seen as an important condition that enhances information exchange and learning among actors, thereby improving network performance. In this article, we use survey material collected in three countries—Taiwan, Spain, and the Netherlands—to explore hypotheses about trust enhancing network performance. Empirical analysis shows positive relationships between the level of trust and network performance. We also find that the number of network management strategies has a positive association with both network performance and trust. Our supplemental analysis also shows a positive relationship between the level of trust and output legitimacy.

Additional information

Notes on contributors

Erik Hans Klijn

Erik Hans Klijn (klijn@fsw.eur.nl) is professor at the Department of Public Administration at Erasmus University Rotterdam. His research and teaching activities focus on complex decision-making, network management, Public Private and branding, and the impact of media on complex decision-making. He is author, together with Joop Koppenjan, of the book Governace Networks in the Public Sector (2016, Routledge) and of Branding in Governance and Public Management (Routledge, 2012).

Vicenta Sierra

Vicenta Sierra (vicenta.sierra@esade.edu) (PhD in Psychology) is an Associate Professor of Quantitative Methods, ESADE Business School. Her major fields of specialization are advanced statistics and psychometrics. Her research has appeared in a wide range of journals such as Behavior Research Methods, European Journal of Marketing, International Journal of Production Economics, Journal of Business Ethics, and Journal of Public Administration Research.

Tamyko Ysa

Tamyko Ysa (tamyko.ysa@esade.edu) PhD in Political Science, is Associate Professor of the Department of Strategy and General Management and the Institute for Public Governance and Management, ESADE Business School. She has published in journals such as Journal of Public Administration Research and Theory, International Public Management Journal, Journal of Business Ethics, and Public Money & Management. Her previous books include Governments and Corporate Social Responsibility: Public Policies beyond Regulation and Voluntary Compliance and Scenarios of Public Management in the XXI Century.

Evan Berman

Evan Berman (evanmberman@gmail.com) is Professor of Public Management at Victoria University of Wellington, School of Government (New Zealand). Previously, he was University Chair Professor and Director of the International Doctoral Program in Asia–Pacific Studies at National Chengchi University (Taiwan). He is the author of numerous books and articles in the field.

Jurian Edelenbos

Jurian Edelenbos (edelenbos@fsw.eur.nl) is professor of Public Administration, Erasmus University Rotterdam, The Netherlands. Main research topics are trust, management styles, legitimacy and citizen self organization in complex regional water governance.

Don Y. Chen

Don Y. Chen (donc@nccu.edu.tw) is a PhD of political science from the University of Rochester (1997). He is a full professor in the Department of Public Administration, National Chengchi University, Taipei, Taiwan. His areas of specialization are democratic governance, bureaucratic politics and survey, e-Governance, policy analysis, and management (especially in National Health Insurance Policy).

Notes

In the original article, the analysis included output legitimacy as well as the variables we present in the article. The editor believed that this variable created concerns for common method bias, and thus we present these results only in Appendix A for interested readers. The authors did a number of tests that some have proposed to “test” for common method bias and concluded, at least based on these tests, that this was not the case.

For example, Holland, Spain, and Taiwan can be regarded as representative of Northern Europe, Southern Europe, and East Asia public administration traditions identified by the cited authors (see Meyer and Hammerschmidt 2010 Meyer, R. and G. Hammerschmidt. 2010. “The Degree of Decentralization and Individual Decision-Making in Central Government Human Resource Management: A European Comparative Perspective.” Public Administration 88(2): 455478.[Crossref], [Web of Science ®] [Google Scholar]; Berman, Moon, and Choi 2011 Berman, E., J. Moon, and H. Choi eds. 2011. Public Administration in East Asia: China, South Korea, Japan and Taiwan. New York: Taylor & Francis. [Google Scholar]). Some typical differences concern top-down leadership, stakeholder bargaining/consensus-building, techno-legalistic versus strategic-administrative decision making, and more. Hofstede notes further differences as well (individualism, uncertainty avoidance, long-term orientation, etc.) discussed also in the conclusion. However, all such differences are relative and highly aggregate that vary in specific settings and program areas.

In the case of the Netherlands and Spain, it was a self-administered web survey. In the case of Taiwan, the survey was administered through interviews conducted by the authors. As is the Taiwan practice, interviewers visited the interviewees in their offices, where interviewees completed survey questions.

In other research (see Meier and O Toole 2007 Meier, K. J. and L. J. O'Toole. 2007. “Modelling Public Management: Empirical Analysis of the Management-Performance Nexus.” Public Administration Review 9(4): 50327.[Taylor & Francis Online], [Web of Science ®] [Google Scholar]), more or less objective data are used, not collected by surveys. In this case, the test scores of students in national tests. Interesting though this is, it is not a measurement of networks but of individual organizations (that is, schools). And even this is under debate, since they are biased. They do not measure the quality of a school but the quality of pupils, which is something very different (schools that have less privileged students, for instance, may do very well and add much to students’ knowledge, but still score less than other schools, which received more privileged students from well-educated parents). So measurement of the network level in objective terms is hardly done and hardly possible since there are so many values and actors at stake with different judgements.

We used this way of constructing the variable because there are some indications that managers and others might overestimate the use of strategies. In this way, we made certain that the score was not inflated. We did check whether this led to different results compared to simply adding the scores, but no significant differences were found.

 

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