ABSTRACT
Component content management (CCM) enables organizations to create, manage, and deliver content as small components rather than entire documents. As CCM methodologies, processes, and technologies are increasingly adopted, CCM is reshaping technical communication (TC), the roles of technical communicators, and the skills they need for career success. This article reviews scholarly and trade publications that describe changes in roles and needed skills in CCM environments and identifies implications of these changes for TC education.
Additional information
Notes on contributors
Tatiana Batova
Tatiana Batova is an assistant professor of technical communication and user experience at Arizona State University. She teachers and researches the intersection of global technical communication, user experience, content strategy, and component content management. Tatiana has worked as an information developer, language specialist, and consultant in health care and pharmaceutical fields.Rebekka Andersen
Rebekka Andersen is an assistant professor in the University Writing Program at the University of California, Davis, where she teaches courses in professional and technical communication and digital literacy. Her research focuses on the diffusion of content management methodologies and technologies in information development teams.
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