Abstract:

End-user training is considered to be one of the top ten issues for management information systems management in the 1980s. Central to addressing end-user training is the appropriate training method for use to secure the most efficient and effective results. This study explored, by experimental means, the two extremes ’of training techniques: the lecture method with a trainer, and the self-study method. Also, the study examined the effect of end-user personal characteristics on end-user learning performance in the training environments. The results of the study provided some guidelines for organizations pursuing end-user training, and suggestions for additional study.