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Abstract
Since the 1970s tools have been developed to help increase awareness of the negative effects of stereotyping. Cross-cultural communication, using the five habits, is a more recent and practical approach. First developed in the legal field, it is being used to equip planners to operate at the client/planner interface and help deliver decisions that are sensitive to social differences. It is proving relevant to planning given the multi-dimensional nature of the skills needed to be an effective practitioner. This paper explains the habits and reflects on how they have been applied in the education of undergraduate planners and point to areas worthy of future research.
Acknowledgements
The author has developed materials from the work of Susan Bryant and Jean Koh Peters with their permission. Thanks go to the third-year and fourth-year undergraduates at the University of Auckland in 2009 who participated in the planning management courses.