Advanced Search

International Journal of Human-Computer Interaction

Volume 16, Issue 1, 2003

 ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors

ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors

DOI:
10.1207/S15327590IJHC1601_2
Fiona Fui-Hoon Nah, Kathryn M. Zuckweiler & Janet Lee-Shang Lau

pages 5-22

Available online: 13 Nov 2009

Abstract

This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , with underlying subfactors, for successful ERP implementation. The degree of criticality of each of these factors were assessed in a survey administered to the CIOs. The 5 most critical factors identified by the CIOs were top management support, project champion, ERP teamwork and composition, project management, and change management program and culture. The importance of each of these factors is discussed.

 

Details

  • Citation information:
  • Available online: 13 Nov 2009

Journal news

  • Increasing to 12 issues in 2010
  • 2010 Impact Factor: 0.681, ©2011 Thomson Reuters, 2010 Journal Citation Reports®

Librarians

Taylor & Francis Group