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INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007 The authors would like to thank the anonymous reviewers for offering constructive comments on an earlier version of this article. Mr. Cowoo Chen's assistance in data collection is also acknowledged. This project was partly supported by a research grant funded by The Hong Kong Polytechnic University. View all notes
- DOI:
- 10.1080/10548400903163160
pages 599-623
Available online: 09 Sep 2009Abstract
The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.
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- Citation information:
- Available online: 09 Sep 2009
Author affiliations
- a School of Hotel and Tourism Management at The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong E-mail:
- b School of Hotel and Tourism Management at The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong E-mail:
- c International Center for Tourism and Hospitality Research in the School of Service Management at Bournemouth University, Dorset, UK
Author biographies
Rob Law (E‐mail: ) is Professor, and Rosanna Leung (E‐mail: ) is PhD Candidate in the School of Hotel and Tourism Management at The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.
Rob Law (E‐mail: ) is Professor, and Rosanna Leung (E‐mail: ) is PhD Candidate in the School of Hotel and Tourism Management at The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.
Dimitrios Buhalis is affiliated with the International Center for Tourism and Hospitality Research in the School of Service Management at Bournemouth University, Dorset, UK.
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