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Available online: 06 Feb 2009The assurance of quality-of-service (QoS) is critical for the successful deployment of service-oriented applications, especially in open, dynamic, and distributed cross-organizational environments. Adaptive management of the QoS assured provision of composite services is required for more reliable, fault-tolerant, and flexible service delivery in such environments. It can be realized with software agents offering a unified framework and necessary capabilities for carrying out different adaptive management tasks across the whole lifecycle of composite service provision.